Return Process
1. Request a Return: Contact us at
[team.avalnaturals@gmail.com] with your order number and reason and Unboxing Video attached for return.
2. Return Authorization: Once approved, we will provide instructions on how to send the item back.
3. Refunds: Once we receive and inspect the returned item, we’ll notify you about your refund status. Refunds will be processed to the original payment method within [5-7] business days.
> Note: Return shipping costs are the customer’s responsibility unless the return is due to a product defect or error on our part.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at [team.avalnaturals@gmail.com].
Cancellations:
– Before shipping or within 24 hours of the order, a full refund will be accepted.
– No refunds once shipped.