Returns are accepted within 24 hours of delivery.

Products must be unused, unopened, undamaged, and returned with a valid unboxing video as proof.

Once the product is opened or used, returns will not be accepted.

Customized products, intimate goods, and sale items are non-returnable.

To request a return, email team.avalnaturals@gmail.com with your order number, reason for return, and unboxing video.

Return shipping costs are the customer's responsibility unless the product is defective or the wrong item was delivered.